Refund policy
At CODAGE Paris, we are committed to offering you a premium experience. If you are not fully satisfied with a product, you have 14 days after receiving the last item of your order to exercise your right of withdrawal and request a return.
Return Conditions :
To be eligible for a return, products must:
- Be unopened, unused, and in their sealed original packaging;
- Be purchased exclusively from our website codageparis.com
We are unable to accept returns for:
- Opened and/or used products;
- Customized myCODAGE items (made-to-measure serums);
- Gift cards.
Return Procedure
To ensure a smooth and traceable process, please follow the steps below:
1. Submit your return request:
- Via your Customer Account: You can log in directly to your customer area here
https://www.codageparis.com/account/login in order to initiate the request. (Note for SMS orders: If you completed your checkout using only your phone number, please use the customer account link provided in your SMS order confirmation).
- Via Customer Service: Alternatively, you can submit a request via our live chat or by contacting us at info@mycodage.com, including your order number, the item(s) you wish to return, the reason, and whether you prefer a refund, exchange, or store credit.
2. Ship your items:
Once your request is approved, we will provide you with the return address and instructions. You must ship the products back to us within 14 days of notifying us of your return request. Please note that return shipping costs are at your expense, unless the error is ours.
3. Share the tracking link with us as soon as your return is dispatched.
Refunds
Upon receipt and inspection of the items, we will process your refund within 14 days.
If your return is approved, a refund will be issued to your original payment method. If you are returning your entire order, the initial standard shipping fees you paid will also be refunded.
Please note that processing times may vary depending on your bank or payment provider.
Note :
- If your order included a conditional gift, it must also be returned if the remaining order value no longer meets the offer’s criteria.
- If you are returning your entire order, any free gift or sample received as part of a promotion must also be returned in order for the refund to be processed.
- In the event of a partial return, the promotional benefit you may have received will automatically be cancelled and the refund amount recalculated based on the actual price of each product. The product initially offered for free or at a discount price will then be reintegrated into the calculation at its regular price.
Damaged or incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@mycodage.com. with supporting photos. We will assess the issue and provide a suitable resolution (replacement, refund or store credit).
Please note that processing times may vary depending on your bank or payment provider.
For any questions, please contact our customer service at info@mycodage.com.
