Refund policy
At CODAGE Paris, we are committed to offering you a premium experience. If you are not fully satisfied with a product, you have 14 days after receiving your order to request a return.
Return Conditions :
To be eligible for a return, products must:
- Be unopened, unused, and in their sealed original packaging;
- Be purchased exclusively from our website codageparis.com
We are unable to accept returns for:
- Opened and/or used products;
- Customized myCODAGE items;
- Gift cards.
Return Procedure
To ensure a smooth and traceable process, please follow the steps below:
Submit a return request via our live chat or by contacting our customer service at info@mycodage.com, including:
- Your order number;
- The item(s) you wish to return;
- The reason for return;
- Whether you prefer a refund, exchange, or store credit.
If your request is approved, we will provide you with the return address and shipping instructions. Please note that return shipping costs are at your expense, unless the error is ours.
Share the tracking link with us as soon as your return is dispatched.
Upon receipt and inspection, we will notify you of the approval or rejection of your refund based on compliance with the return policy.
Refunds
If your return is approved a refund will be issued to your original payment method;
Please note that processing times may vary depending on your bank or payment provider.
Note :
- If your order included a conditional gift, it must also be returned if the remaining order value no longer meets the offer’s criteria.
- If you are returning your entire order, any free gift or sample received as part of a promotion must also be returned in order for the refund to be processed.
Conditions of the “3+1 FREE” offer
This offer is only valid if all 4 products are kept.
In the event of a partial return, the promotional benefit will automatically be cancelled and the refund amount recalculated based on the actual price of each product. The product initially offered for free will then be reintegrated into the calculation at its regular price.
Example: if you return one or more items, the free product will no longer be considered free and will be charged at its regular price. The refund will be adjusted accordingly.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@mycodage.com with supporting photos. We will assess the issue and provide a suitable resolution (replacement or refund).
Please note that processing times may vary depending on your bank or payment provider.
For any questions, please contact our customer service at info@mycodage.com.
