Deliveries & Returns

The Order

The order is validated once the payment has been accepted by CODAGE Paris. CODAGE Paris reserves the right to refuse an order if the Customer is already in dispute with CODAGE Paris or if CODAGE Paris believes that the Customer is at risk of defaulting on payment. CODAGE Paris reserves the right to ask the Customer for additional information if it considers it necessary, such as proof of identity or proof of address. If the Customer does not respond within 5 days of placing the order, the order and payment shall be cancelled. CODAGE Paris undertakes to honour the orders received, only within the limits of available stocks.

Deliveries in France

Our shipping times are as follows:

Orders placed Monday to Friday before 2pm will be dispatched the same day.
Orders placed from Monday to Thursday after 2pm will be dispatched the following day.
For orders placed from Friday after 2pm to Sunday evening, the order will be dispatched the following Monday.
For orders placed on public holidays, the order will be dispatched the next working day.

The Customer has the choice between several delivery methods, whose costs and times vary:

France, Monaco, Andorre

Standard Home Delivery
€4.90 (Free for orders over €50)
Delivery within 48 hours*

Express Home Delivery
Price calculated at checkout
Delivery within 24–48 hours*

Delivery in Europe

Euro Area (Austria, Belgium, Cyprus, Estonia, Finland, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain, Croatia, Denmark, Poland, Czech Republic)

Standard Home Delivery
€7.90 (Free for orders over €120)
Delivery in 2-4 days*

Express Home Delivery
Price calculated at checkout
Delivery in 24-48h*

Europe Outside the EU (Åland Islands, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Faroe Islands, Georgia, Greenland, Holy See (Vatican City), Hungary, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Sweden, Turkey, Ukraine, Norway)

Home Delivery
Price calculated at checkout
Delivery in 2-5 business days*

Gibraltar, Guernsey, United Kingdom

Home Delivery
Orders up to €80: €20.90
Orders between €80 and €150: €10.90
Orders between €150 and €200: €7.90
Free for orders over €200
Delivery in 3–6 business days*

Delivery in the U.S., Canada and Switzerland

Home Delivery

Orders up to €80: €20.90
Orders between €80 and €140: €10.90
Orders between €140 and €200: €7.90
Free for orders over €200

Delivery in 2–5 days*

Delivery in Australie and in the rest of the world

Australia

Home Delivery
Price calculated at checkout
Free for orders over €500
Delivery in 3-6 days*

Rest of the World

Home Delivery
Price calculated at checkout
Delivery in 2-5 days*

*Delivery times are indicated in business days (Monday to Friday) and begin once the order has been shipped. They are provided for information purposes only and may be affected by external factors related to transportation conditions.

Returns, exchanges and refunds

At CODAGE Paris, we are committed to offering you a premium experience. If you are not fully satisfied with a product, you have 14 days after receiving your order to request a return.

Return Conditions :

To be eligible for a return, products must:
- Be unopened, unused, and in their sealed original packaging;
- Be purchased exclusively from our website codageparis.com

We are unable to accept returns for:
- Opened and/or used products;
- Customized myCODAGE items;
- Gift cards.

Return Procedure
To ensure a smooth and traceable process, please follow the steps below:

Submit a return request via our live chat or by contacting our customer service at info@mycodage.com, including:

- Your order number;
- The item(s) you wish to return;
- The reason for return;
- Whether you prefer a refund, exchange, or store credit.

If your request is approved, we will provide you with the return address and shipping instructions. Please note that return shipping costs are at your expense, unless the error is ours.

Share the tracking link with us as soon as your return is dispatched.

Upon receipt and inspection, we will notify you of the approval or rejection of your refund based on compliance with the return policy.

Refunds
If your return is approved a refund will be issued to your original payment method;
Please note that processing times may vary depending on your bank or payment provider.

Note :

- If your order included a conditional gift, it must also be returned if the remaining order value no longer meets the offer’s criteria.

- If you are returning your entire order, any free gift or sample received as part of a promotion must also be returned in order for the refund to be processed.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@mycodage.com with supporting photos. We will assess the issue and provide a suitable resolution (replacement or refund).